|
TESTIMONIALS
Client Comments…
I was recently promoted as part of the longer term succession planning to be developed into a Duty Manager. I was shadowing a Duty Manager. I was frustrated, plodding along, in a rut. I was not sure what was expected of me and I felt that I might not be able to perform as well as others in this role. I lacked confidence and I really wanted to use my own working style to make an impact in this new role.
Without coaching, I would have tried to learn the role only by copying someone else. Coaching helped me to appreciate the learning curve aspect of a new role. Coaching also gave me the confidence to adopt the ‘walk before I can run’ approach; giving me the time I needed to learn, understand, try new things, try things my way and master the requirements of the new role.
I soon realised how important it was to have the time to stop, listen, look at and take in the different options available. The time spent with my coach was invaluable. Coaching has helped me to improve dramatically. Since starting the coaching sessions with LMA I have gained an improved commitment, I am achieving and I have excelled in my new role. My coach understood my needs and the needs of the organisation. I could never go back to my old ways.
Coaching has been a very useful life-turning tool. It has been beneficial to me and the company. It has taught me that I have a lot of potential inside of me that I didn’t realise I had. Coaching helped me to learn things that I would not have thought of on my own. I have become stronger, quicker.
R Fung - Health & Safety – Heathrow Ground Handling Organisation
I work in a busy administration department with high levels of changing workload. There were teamwork issues within my team around quantity and quality of work, workload and communications that needed to be addressed. I wanted to improve the communications within my team, promote self reliance and be able to quantify workload. Without coaching, these issues would have continued.
Coaching introduced me to a model and techniques I could use that enabled the team to talk openly without confrontation, encouraged the team to look forward and plan to improve things together now and for the future. Coaching also helped me to realise how important it is to set goals for the team as a team and communicate more openly. My communication skills improved a great deal. I listen more and ask more open ended questions. I have developed a greater sense of trust with my team and now delegate to empower them more.
LMA’s Coaching has been like having my road sign-posted; pointing at different solutions/directions to choose without being pushed or directed. Coaching gave me time to stop and think. Focussing on issues has really helped. In addition, having the time to look ahead, which I don’t often get time to do, has also been valuable.
Coaching has been invaluable to me and would benefit other managers equally. It has certainly given me tools that I can use with my team which can also be applied to other circumstances. More open communications in the team has improved team spirit and is a positive step forward.
N Parry - Administration Duty Manager
Businesses in Park Royal and West London receive recruitment and training services to assist with their growth, profitability and sustainability. LMA’s delivery of programmes is always professional, exceeds expectations in many cases and has assisted businesses in the area to improve their performance through new learning and skills. LMA has helped us to maintain credibility with our clients while increasing our confidence in being able to deliver quality
P Joshi – Park Royal Workforce Limited
Two members of the team participated in individual coaching sessions. There were different issues around communication skills and assertiveness with both customer service team members.
As a result of LMA’s coaching, there were definite improvements in enhanced assertiveness skills, improved communication skills with colleagues and customers, improved focus, ability to summarise and report back on communication received verbally and in writing, developed written email and letter writing skills. I was very pleased with the progress made.
The time spent engaging in coaching was spent effectively. Coaching has had a positive impact and resulted in improved service to our customers and better relationships within the team.
D Bryant - Service Recovery Manager – World Duty Free Service Recovery / World Shopping Promise
I was recently promoted and I felt really disorganised. I was always rushing around and under pressure to get work done before deadlines It was also very important to me to keep an ‘open door’ policy and maintain my relationships with staff and colleagues.
LMA Coaching helped me to learn and adopt a new approach that is more organised and I am now making the most of my time, I have acquired tools and techniques that I can use to measure my achievements and I can still keep the relationships with my staff and colleagues.
Initially I wasn’t sure what to expect from coaching, however, I quickly realised how valuable the time spent with my coach was and that the prompting and self analysing really helped me to improve my way of working. Coaching gave me time to release, from within, what was the best way to work for me to manage effectively. I immediately saw the benefits and the fact that I could go back and review the results and use more tailoring where required is of lasting value for me to master and to see my achievements.
Coaching was a great opportunity that has given me lasting value. It has certainly made me into a more organised, efficient and effective manager.
K Truin - Assistant Customer Service Manager
|
